Customer Retention

TMone executes both B2B and B2C, inbound and outbound retention campaigns on behalf of the world’s most notable brands.  Our retention services are second to none.  Whether handling inbound renewal requests or calling outbound to remind business and consumers of their undying loyalty to your business TMone has the experience and acumen to increase lifetime value and maximize our share of wallet.

So why is TMone the partner of choice?  First and foremost, we understand the amount of trust you place in your retention partner to speak with your customers and extend their loyalty all while tactfully capitalizing on opportunities to earn more of their business.  Core to TMone’s solution is our recognition that every customer interaction is an opportunity to make a positive impression of our client’s brand, product and offer.  With TMone you get the added benefit of a team that not only executes great phone skills but also manages your outbound customer database contact strategy and helps you coordinate affinity direct marketing efforts such as direct mail drops and e-mail campaigns that produce inbound retention traffic to your TMone teams.

 

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