TMone http://tmone.posterous.com www.tmone.com posterous.com Fri, 15 Apr 2011 09:27:00 -0700 Customer Retention http://tmone.posterous.com/customer-retention http://tmone.posterous.com/customer-retention

TMone executes both B2B and B2C, inbound and outbound retention campaigns on behalf of the world’s most notable brands.  Our retention services are second to none.  Whether handling inbound renewal requests or calling outbound to remind business and consumers of their undying loyalty to your business TMone has the experience and acumen to increase lifetime value and maximize our share of wallet.

So why is TMone the partner of choice?  First and foremost, we understand the amount of trust you place in your retention partner to speak with your customers and extend their loyalty all while tactfully capitalizing on opportunities to earn more of their business.  Core to TMone’s solution is our recognition that every customer interaction is an opportunity to make a positive impression of our client’s brand, product and offer.  With TMone you get the added benefit of a team that not only executes great phone skills but also manages your outbound customer database contact strategy and helps you coordinate affinity direct marketing efforts such as direct mail drops and e-mail campaigns that produce inbound retention traffic to your TMone teams.

 

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Fri, 25 Mar 2011 07:59:00 -0700 Consumer Outbound Telemarketing (OTM) http://tmone.posterous.com/consumer-outbound-telemarketing-otm http://tmone.posterous.com/consumer-outbound-telemarketing-otm

TMone is a proven leader in consumer outbound telemarketing (OTM) new customer acquisition and has experience that spans a wide range of industries, products and clients.  Our track record of OTM results includes residential customer acquisition, retention and winback campaigns.  If there was an award for Best in Class OTM, TMone would win it.  So why is TMone so good at OTM?  The details are semi top secret but it is safe to say that our success in OTM is the sum of a lot of great business practices multiplied by our people, company culture and ideologies.

That being said, irrespective of the product or services being offered, OTM calling campaigns in the 21st century are competing for each prospects time and battling for credibility.  In this marketplace, traditional approaches to OTM applied by “other providers” often lead to marred brand integrity and un-sustainable buyer’s remorse.

Luckily, TMone is not a traditional OTM provider.  Our team recognizes that great B2C OTM requires innovation and a complete understanding of our clients business.  Core to TMone’s solution is our recognition that every customer interaction is an opportunity to make a positive impression of our client’s brand, product and offer.  At TMone we capitalize on technology, advanced sales training and quality assurance processes to execute cost effective OTM customer acquisition without sacrificing customer lifetime value.

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Fri, 11 Mar 2011 10:42:00 -0800 Outbound Telesales http://tmone.posterous.com/outbound-telesales http://tmone.posterous.com/outbound-telesales

TMone is one of the country?s foremost providers of out-bound telesales acquisition and lead generation. 

With a track record of outstanding performance and quality, TMone has perfected and balanced the out-bound channel. 

TMone presents clients? products and services to prospects in a manner that achieves performance while preserving brand integrity and ensuring positive customer experiences. 

While the goal of telesales is direct response to our clients' offers, TMone manages out-bound campaigns with the intent to maximize every interaction by building brand awareness and future business. 

A unique component of TMone?s telesales efforts is strategic database marketing with TMone supporting the channel. 

 

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Fri, 25 Feb 2011 08:23:00 -0800 TMone Expanding Business Operations to Des Moines, IA, Named to Inc. 5000 http://tmone.posterous.com/tmone-expanding-business-operations-to-des-mo http://tmone.posterous.com/tmone-expanding-business-operations-to-des-mo

IOWA CITY, IA, Jan 22 (MARKET WIRE) -- 

TMone (www.TMone.com), a Business Process Outsourcing (BPO) and Customer

Relationship Management (CRM) firm announced its expansion into a new Des

Moines, IA contact center seat facility. The new Des Moines facility will

complement the Iowa City, IA facility already in operation. The

announcement marks firm's second subsequent expansion in two years since

its 2006 move into its 300 seat Iowa City, IA contact center. The

announcement follows the firm's recent distinction of being named to Inc.

Magazine's list of 5000 fastest growing companies in the US for the

second year running.

 

    "TMone's Des Moines expansion is an exciting milestone that represents new

opportunity for our company and enables us to better serve our clients

through increased capacity and redundant information technology

infrastructure," said Anthony Marlowe, Tmone's President. "We feel that

the continued expansion illustrates the company's commitment to continued

growth, development and advancement in the CRM space."

 

    The Des Moines, IA contact center facility is located in Stefon Plaza, 200

Army Post Rd. in south Des Moines. The acquisition of the site was

facilitated by William C. Knapp L.C. and has been completely renovated to

support 150 contact center stations, management offices and expanded

meeting and training rooms. The open-office atmosphere will be conducive

to teamwork and positive customer interaction. The Des Moines expansion

braces TMone's CRM contact center and database management divisions for

growth with additional capacity and an extremely talented pool of new

employees.

 

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Mon, 21 Feb 2011 08:54:00 -0800 About TMone http://tmone.posterous.com/about-tmone http://tmone.posterous.com/about-tmone

TMone (pronounced T-M-one), is a leading U.S. Business Process Outsourcing (BPO) firm and one of Inc. Magazines Fastest Growing Private Companies of 2007, 2008, 2009, and 2010. 

Headquartered in Iowa City, IA with offices in Des Moines, IA  and N. Sioux City, SD., TMone’s resources are strategically centric to the Midwest.   Since its inception in 2003, TMone has adopted an unconventional approach to designing and growing its business.  While competitors market heavily to build brand and employ business development teams to sell market clients, TMone has labored to deliver world class services to a select group of partners fueling business growth through great execution and commendations from our clients. 

TMone’s mission statement is simple, “Our clients growth is our growth.”  The foundation of our success has been built upon on our ability to form lasting strategic alliances with clients. We have expanded through business relationships based in mutual trust, values and commitment to results.   It is this simple philosophy, along with our core belief that business evolution is infinite that has made TMone an industry leader in customer acquisition and relationship management.  

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